Camera & Microphone Settings

Check out our Youtube tutorial series or follow these steps below to get your camera and microphone working:

  1. Ensure you have given permission to your browsers to allow for audio and video. When you join you will see a popup that asks you to allow access, press “Allow”.

  2. If you mistakenly block the camera and microphone you will see a little red cross through your camera in the URL bar at the top. Click on that. Now you’ll be asked to Allow Lessonspace access to your camera and microphone here. Select “Always allow” and reload your page. Once reloaded, you’ll rejoin the Space and everything should work.
  3. You can use Setup > Device setup to make sure the correct sources are chosen. 
    Go to Setup > Troubleshooting to check if everything is working correctly. A little "!" icon on your video box usually indicates if something is not working properly.

    If Troubleshooting says "Everything looks good!" then you're good to go!

  4. Make sure to close Skype or Zoom or any other video appsé Some poorly written applications on a computer can restrict access to the camera, so make sure to close any application that might already have that access, for example, Skype / Zoom, video editing software, etc.

    More tips:

    Check your speed by Googling "Speed Test". To have audio and video you have to have an internet speed of at least 5Mb/s download, and at least 3Mb/s upload.  If you're still having problems, reload the page or restart your computer. In most cases, a restart fixes the majority of issues.
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