Troubleshooting

On this page, you will find User Guides that allow you to troubleshoot what you're experiencing. Each guide has step-by-step instructions and pictures to help you get things working again!

If the issue that you're experiencing isn't listed, you can get in touch with our support team at support@thelessonspace.com for more help.
  1. Cam & Mic Settings
  2. Audio and Video don't work when using Firefox or Chrome on an iPad or iPhone
  3. My Whiteboard is Lagging or Delayed
  4. I can't see any video on my Huawei or Xiaomi phone
  5. My audio or video isn't working but it works on Zoom
  6. Rename a Tab in a Space
  7. Enable Screen Sharing Permission for macOS Catalina (10.15) and later
  8. I get an infinity mirror effect with screen sharing

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