On this page, you will find User Guides that allow you to troubleshoot what you're experiencing. Each guide has step-by-step instructions and pictures to help you get things working again!

If the issue that you're experiencing isn't listed, you can get in touch with our support team at for more help.
  1. Cam & Mic Settings
  2. Audio and Video don't work when using Firefox or Chrome on an iPad or iPhone
  3. My Whiteboard is Lagging or Delayed
  4. I can't see any video on my Huawei or Xiaomi phone
  5. My audio or video isn't working but it works on Zoom
  6. Rename a Tab in a Space
  7. Enable Screen Sharing Permission for macOS Catalina (10.15) and later
  8. I get an infinity mirror effect with screen sharing

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