Troubleshooting
Guides for technical issues
- Enable Screen Sharing Permission on Chrome
- Enable Screen Sharing Permission on Firefox
- Infinity mirror effect with screen sharing
- Enable video and audio permissions on Chrome
- Camera & Microphone Settings
- Always allow camera and microphone in Chrome
- Enable Screen Sharing Permission for macOS Catalina (10.15) and later
- Supported Devices & Network Requirements
- My Whiteboard is Lagging or Delayed
- Basic troubleshooting checklist
- Troubleshooting menu
- Join a Space on mobile and tablet devices
- Audio and Video not working when using Firefox or Chrome on an iPad or iPhone
- Device setup
- I can't hear my student or my student can't hear me
- What information do I need to send to support?
- My audio or video isn't working but it works on Zoom
- Screen Sharing Issues
- Allow Access to Camera in Safari
- Graphics Tablet: How to map the area of your whiteboard